Frequently Asked Questions

You choose a frequency: monthly (every 30 days) or quarterly (every 90 days). You automatically receive your sachets and the amount of your plan is charged at each renewal to your saved payment method. Shipping is free while the subscription is active.

• Go to litsalt.com/apps/portal/es/cuenta (or click the "Manage your subscription" link in any email we've sent you).
• Log in or use the direct access link from the email.
• Open your active subscription and access your Account.
• Scroll down, click "Cancel subscription" and confirm.

There is no minimum commitment or penalty. If you prefer us to do it for you, write to us via litsalt.com/pages/ayuda and we will cancel it without any problem.

Yes. In the same portal, you can skip the next delivery or change the frequency of your subscription without losing your discount.

From your portal (litsalt.com/apps/portal/es/mi-lit): open your subscription and edit the frequency, the date of the next delivery, or the products and quantities. Changes apply to the next renewal.

Also from the portal, in your subscription details. Do it before the renewal date so that the change applies to the next shipment.

Write to us via litsalt.com/pages/ayuda indicating your order number. We will review your case.

Remember that we send an email notification before each renewal. Please check that your email address is correct and review your spam folder.

• Peninsula: 1-3 business days from confirmation.
• Balearic Islands, Canary Islands, Ceuta and Melilla: 3-5 business days.

Orders placed before 12:00h on business days are processed the same day. After that time or on holidays, they are processed the next business day.

When your package leaves our warehouse, we send you an email with the tracking number. With it, you can check the delivery status in real-time.

Write to us via litsalt.com/pages/ayuda with your order number. We will handle it directly with the transport agency: you don't need to contact the carrier yourself. We will keep you informed until it's resolved.

The agency makes two delivery attempts. If they can't locate you, they usually try again on the next business day and, failing that, leave the package at a nearby pickup point where you can collect it. You will receive a notification with the location. If you have any doubts, write to us and we will manage it.

If the order has not yet left the warehouse, write to us as soon as possible via litsalt.com/pages/ayuda and we will correct it. If it is already in transit with an incorrect address, it may return to our warehouse; in that case, we will contact you to resend it.

We will notify you by email to confirm the address and resend it as soon as possible.

Write to us via litsalt.com/pages/ayuda within 14 days of receipt, with photos of the damage and your order number. We will arrange a replacement or refund for the affected units.

Write to us via litsalt.com/pages/ayuda within 14 days of receipt, indicating your order number and, if possible, a photo of the received contents. We will resend the missing units to the same address.

No. LIT is a consumable and ingestible food product, packaged in individual sachets within a box. Due to its nature, it is a good that can deteriorate and whose food safety cannot be guaranteed once it has left our warehouse and has been in the customer's hands.

In accordance with article 103.d) of Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users), the right of withdrawal does not apply to the supply of goods that, due to their nature, can deteriorate or expire rapidly. Food products like LIT fall within this exception.

We only process replacement or refund in case of damage during transport or manufacturing/quality defect.

Yes. Purchases with discounts or promotions are handled under the same criteria as others: if the product arrives damaged or has a defect, we will replace or refund it just the same.

We do not manage physical collections, except in case of a manufacturing defect.

Sodium (500 mg), potassium (150 mg), and magnesium (60 mg) per sachet, with stevia and citric acid. Sugar-free, gluten-free, dairy-free, and suitable for a vegan diet. Available in Salty Lemon and Watermelon flavors.

Dissolve one sachet in 500 ml of cold water, shake, and drink.

Yes, it is designed for daily use. If you have a medical condition, are pregnant, or breastfeeding, consult your healthcare professional before consuming it.

Write to us via litsalt.com/pages/ayuda with your order number and we will send it to you.

Yes. Payments are processed in an encrypted manner through the Shopify gateway.

At litsalt.com/apps/portal/es/mi-lit. From there, you can also access your active subscription and manage all the details.